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Contact Us
National Customer Service Center (NCSC): 1-800-375-5283
1-800-767-1833 (TDD for the hearing impaired)
Call this toll-free number to receive nationwide assistance for immigration services and benefits offered by U.S. Citizenship and Immigration Services (USCIS). If you are outside the United States, contact your local embassy or consulate. See link to the right for US Department of State.
Service is available in English and Spanish.
To view hours of operation, services offered and emergency request information, see the "National Customer Service Center" link to the right.
To view the National Customer Service Center telephone menu or reference guides (scripts), see the links to the right.
Make an Appointment
To schedule appointment for an interview at a Field Office, for fingerprinting at an Application Support Center (ASC), or to speak with an immigration information officer, see the "Make an Appointment" link in the Customer Tools box to the right.
My Case Status
To find out the status of your case or to sign up to receive automatic case status updates, see the "My Case Status" link in the Customer Tools section to the right.
Call the National Customer Service Center toll-free number if:
It has been more than 30 days and you have not received a receipt
You have noticed an error on any documentation
Your case is outside current processing times. To check current processing times, see the "Check Processing Times" link in the Customer Tools box to the right
USCIS Service Centers
If you contacted the National Customer Service Center with a case-related inquiry and more than 30 days have passed and you have not received a response, you may email the appropriate USCIS Service Center with your inquiry:
California Service Center: csc-ncsc-followup@dhs.gov
Vermont Service Center: vsc.ncscfollowup@dhs.gov
Nebraska Service Center: ncscfollowup.nsc@dhs.gov
Texas Service Center: tsc.ncscfollowup@dhs.govI
f you do not receive a response within 21 days of contacting the Service Center, you may contact the USCIS Headquarters Office of Service Center Operations by email at SCOPSSCATA@dhs.gov.
See the Customer Tools box to the left for additional resources available online.
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